Compliance

Each of us in the Senior Care industry is tasked with creating superior service and value for our residents while maintaining compliance with state regulations at our facilities every moment of every day.

Delivering those products to both residents and regulators requires expertise and dedication. SAGE Management works daily with facilities large and small, corporate owned to family operated.

With Compliance being our #1 Priority, SAGE has helped over 45 client facilities have deficiency free state surveys! In fact, one of our clients has not had a deficiency in over 10 years! This unprecedented and unparalleled number of PERFECT, DEFICIENCY-FREE SURVEYS shows why SAGE Management is the choice in Assisted Living Consulting.

Together, working in conjunction with your staff, we offer the following services to help get and remain compliant:

Mock Surveys/Compliance Consulting/Plan of Correction/Post Survey Implementation/Policies & Procedures

Mock Survey

Compliance Consulting

Plan of Correction

Post-Survey Implementation

Policies & Procedures

"In October 2015, Chapman Specialty Care Assisted Living Facility engaged SAGE Mgt. for a mock survey and to provide ongoing training for our new management team. Our SAGE Consultants, Cheryl and Lynne, have helped our staff focus on the vital factors affecting compliance and provided our team with simple to use tools and solutions. Given our near perfect survey in August of 2016, the results speak for themselves. SAGE Mgt has been a valuable and cost effective resource for our facility."
- R. Brantley Newton, NHA AL/FL, ALA, Regional Operations Consultant, Prime Management, LLC

Mock Survey

Our Mock Surveys help prepare your facility for the State Survey performed by your state’s regulatory office. During this confidential audit, SAGE will not only identify problems within your facility, but we will also recommend solutions for correction. Once the audit is complete, SAGE will have an Exit Conference to verbally review all findings with the key personnel and will provide a written report outlining those findings and recommendations for correction.

Our audits take a minimum of 5 days and we will visit the facility at all times of the day to make sure each shift is reviewed. Our audits can be announced or unannounced, whichever you please.

Mock Surveys cover, but are not limited to:

Personnel & Training Records
Resident Charts
Administrative Records (Reports of required inspections & required contracts or agreements)
Resident Care (Eligibility, Assessments, Plan of Care, Medication Assistance and/or Administration)
3 Step Medication Match-Backs
Housekeeping
Infection Control
Fire & Safety
Physical Plant
Resident Incident Report

For facilities who purchase annual mock surveys along with routine follow-up visits, SAGE will provide 24/7 On-Call Services and On-Site Presence during any State Survey.

Compliance Consulting for Assisted Living Facilities

SAGE Management is the Southeast’s leading advisor on assisted living compliance and operations strategy. With years of experience and a proven track record of more than 45 perfect deficiency-free surveys, SAGE brings you not just our industry knowledge but the in-sight of many.

SAGE offers consulting on both operations and compliance, with the main focus on revising or improving your facilities current practices. Consulting services, which include observations and recommendations, can be targeted toward any of the elements within a Mock Survey, a specific department or for an entire facility. A common request from past clients is to have SAGE study and recommend improvements for Time Management.

After observing current practices, SAGE will have an Exit Conference with key personnel to review findings and create a plan for training and implementing SAGE's recommendations for a more efficient or compliant system/process. SAGE will also follow up with monthly or quarterly maintenance visits to ensure continued, appropriate implementation of SAGE's recommendations is occurring.

For facilities who purchase annual mock surveys along with routine follow-up visits, SAGE will provide 24/7 On-Call Services and On-Site Presence during a State Survey. SAGE can be available weekend and night visits as requested, as well as for Crisis Management on a per-hour basis 24/7.

REQUEST INFORMATION – If you would like to learn more about what SAGE can do for your facility, you can email us with your situation or question and SAGE will provide a confidential quote specific to your needs. CLICK HERE

Request Information

"We have been very pleased with SAGE’s consulting visits to all of our assisted living and specialty care campuses. In consulting at our portfolio of eleven assisted living and specialty care assisted living facilities, you have demonstrated professionalism, attention to detail and have given us wonderful recommendations to implement. We especially appreciate your thoughtful approach with our staff. Results of our SAGE Mock Surveys have translated to much more favorable survey outcomes and even one deficiency free survey!"

- Carol Knight, VP Senior Living, Noland Health Services, Inc.

Drafting a Plan of Correction

Deficiencies cited by a surveying agency require a Plan of Correction (POC) they approve and accept. SAGE's reputation and experience with developing effective and accepted correction plans is unparalleled. We create unique facility-specific plans that, if correctly implemented, not only correct the deficient practice but will improve overall facility practices and operations.

A facility must write an individual Plan of Correction for each deficiency received during an actual state survey. It must include how the plan will be monitored and by whom. Implementation of any deficiency correction plan is critical since repeat deficiencies are even more grievous and frequently result in licensure enforcement action. Consistency, monitoring and on-going correction of the deficiency is absolutely necessary. Systematic and routine audits by our highly skilled team of experts can be written into your POC. SAGE's proven track record will ensure your Plan of Correction will be appropriately implemented and consistently adhered to.

We suggest a similar Plan of Correction be developed to address issues identified during one of our mock surveys. SAGE can help draft a Plan of Correction after an actual state survey and/or after a mock survey.

Post-Survey Implementation of the Plan of Correction (PoC)

The Post Survey Implementation consists of setting up internal systems and processes that specifically target the deficient practices found during the Mock Survey. It includes systems for ongoing monitoring of the implementation of the Plan of Correction as well as revising what does not work.

SAGE can perform this after an actual state survey and/or after a mock survey.

Policies and Procedures

SAGE can provide your facility, whether brand new or looking to update, Operational Policy & Procedures which uniquely, follow the content layout, by chapter, of the state rulebook. These policies and procedures have been vetted time and time again during actual surveys!

Our policies and procedures can be customized to include your logo, mission statement and whatever else you feel needs to be included to brand your community.

Each department, such as Dietary, Maintenance, HIPPA and Pharmacy are outlined and addressed.
If ordered, you will receive SAGE's Operational Policy & Procedures, with Applicable Forms, in both a hard copy version as well as an electronic copy.

Our policy manuals are available in searchable PDF format so when an issue does arrive, you can find it quickly and effortlessly.